Contact Us


If you need to speak with a representative from our store, you may email us at anytime and we will get back to you as soon as possible. 
Our team is dedicated to ensure you get the best customer service to assist you with any matters. 

We're always happy to help!


Phone number(SMS): +852 65156940

Whatsapp: +1 (650)487-0287

We strive to answer your questions within 24 hours.

Customer service chat hours:Monday - Saturday:9am - 18pm EST

Now available in English.

Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.


For a speedy response, you can chat with us online using the box in the lower left corner. Our Live Chat is active 20 hours a day, but feel free to use the chat to shoot us a message anyways, even if we don't answer right away - we will get back to you as soon as possible.