|Size||S M L XL XXL(Check the size chart beforeplacing order)|
|Material||87% Polyester,13% Spandex|
|Feature||Loose Fit,Slimming Waist,Moisture Wicking|
✓ Money Back Guarantee
✓ Secure and protected payment
If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute zero risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
SEND US AN EMAIL
If you need to speak with a representative from our store, you may email us at anytime and we will get back to you as soon as possible.
Our team is dedicated to ensure you get the best customer service to assist you with any matters.
We're always happy to help!
We strive to answer your questions within 24 hours.
Customer service chat hours:Monday - Saturday:9am - 18pm EST
Now available in English.
Company name:Hangzhou Yujie Trade Co., Ltd
Address:68 Dinglan Road,Building 6,#405,Jiangganqu,Hangzhou,Zhejiang,310029,China
American office address:711 E Ascension St #698
Gonzales, LA 70737
Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.
LIVE CHAT WITH US
For a speedy response, you can chat with us online using the box in the lower right corner. Our Live Chat is active 20 hours a day, but feel free to use the chat to shoot us a message anyways, even if we don't answer right away - we will get back to you as soon as possible.
Customers may apply for a return or exchange within 14 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
- All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- Return/Exchange shipments must be made using the same service as the original delivery.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customised items cannot be returned.
- The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
- For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
- Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your items back into the original packaging.
Step 3: Use Registered parcel to ship the package to the address we provide and tell us the tracking number or show us the invoice of the shipping company you choose.
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by HerGymClothing in case of returns.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Receiver:Hangzhou Yujie Trade Co., Ltd
Add:68 Dinglan Road,Building 6,#405,Jiangganqu,Hangzhou,Zhejiang,310000,China
We’re available to support you via
Service Tel: +86(0571)81997396/+8613456253203
We strive to respond to your questions within 24 hours.
Customer service chat hours:
Monday - Saturday:9am - 18pm EST
Now available in English.